Rock Hill, South Carolina Cayenta ERP System Specialist

Job Overview:

This role focuses on managing and enhancing core City information systems/equipment within the IT Department. It involves data administration, analysis, and software development, particularly for ERP and utility management systems.


  • Administer and maintain core City information systems/equipment.
  • Manage core ERP and utility data systems within the IT Department.
  • Independently work within IT teams, under limited supervision.
  • Support and enhance core systems, applications, and security.
  • Develop and implement new software systems to meet city’s needs.
  • Collaborate with various departments and communicate activities.


  • Bachelor’s degree in computer science or related field.
  • Four years of relevant experience in system administration/analysis or related roles.
  • Special certifications: Valid Driver’s License, CJIS Security Training.
  • Desirable certifications: MCSE, RHCSA, etc.
  • Strong knowledge of Microsoft products, SQL, VMware, etc.
  • Proficiency in Windows/Linux server OS, Active Directory, LDAP.
  • Excellent communication, problem-solving, and customer service skills.

Essential Functions:

  • Subject matter expert on core systems like Cayenta and MDM/AMI.
  • Manage utility databases, customize data servicing and reporting.
  • Support third-party applications related to core systems.
  • Upgrade, troubleshoot, and document systems.
  • Implement upgrades and modifications.
  • Evaluate new technologies and respond to user tickets.
  • Maintain security profiles and manage VMware/backups.
  • Provide technical support, training, and communication.
  • Follow standards and cyber security protocols.

Additional Responsibilities:

  • Research process improvements and software integration.
  • Attend customer service meetings as technical liaison.
  • Collaborate with departments to meet ERP and utility needs.


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