Greenville, South Carolina Director of Network Operations

IT Network Operations Director

We are seeking an experienced and highly-skilled Network and Service Desk Director to join an innovative technology team. In this role, you will be responsible for overseeing and managing the network and desktop support teams – ensuring technology systems are reliable, up-to-date, and meet the needs of the company. You will also work closely with senior leadership to develop technology policies to be administered throughout the company.

Job Responsibilities:

• Oversee the Network Operations and Service Desk departments, including infrastructure and applications
• Manage and oversee all stages of the development lifecycle for new projects with relation to Network and Service Desk
• Work to deliver products on time and on budget
• Help to prioritize short and long term objectives
• Maintain existing programs, seeing that necessary updates are made
• Evaluates operations regarding established goals.
• Communicates within IT team and across departments as needed.
• Assesses need for new equipment and software.
• Prepares progress and budget reports for upper management
• Builds and maintains relationships with outside vendors.
• Manages company help desk.
• Contributes to team effort by accomplishing related results as needed.

Qualifications/Skills:

• Bachelor’s degree in information technology, information systems, computer science or related field (graduate degree a plus)
• Minimum 5 years’ experience working in IT operations
• Minimum additional 3 years’ experience overseeing IT teams and projects
• Sound understanding of computer systems, networks, security, telecommunications, databases and storage systems
• Strong interpersonal, communication and leadership skills
• Ability to manage and prioritize tasks and projects