Charleston, South Carolina E-Commerce Specialist

The E-Commerce Specialist will be tasked with increasing online engagement and E-Commerce sales within their region.  

 

  • Demonstrate website and mobile app to customers during visits, seller ride-alongs, conferences, and at the stores. 
  • Ensure that all online orders are fulfilled according to our customers’ Service Level Agreements by collaborating with all stores. Shipping and package, as well as BOPIS.
  • Create regular reporting and tracking of all digital metrics at both the macro and micro levels, and distribute them to others.
  • Provide the E-Commerce development team with suggestions for future website or process improvements.
  • Solve both simple and complex problems creatively and efficiently using resources and intuition to achieve immediate results.
  • Offer the E-Commerce development team comments on upcoming site or procedure improvements.
  • You must be customer-service oriented and strive to provide the highest level of customer satisfaction.
  • Support regional trials, creating a test-learn-iterate culture to constantly improve the digital experience.

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