Athens, Georgia Help Desk Analyst

Job Title: Help Desk Analyst 

Type: 3-6 Month Contract to Hire 

Location: Athens, GA

Pay range: 18-24$/hr 

 

Job Description:

We are currently seeking a skilled Desktop Support Engineer with expertise in network management, systems administration, and PC support. In this role, you will be responsible for maintaining the functionality of our IT infrastructure and providing effective support to end-users.

 

Key Responsibilities:

 

Desktop Support:

Offer first-level technical assistance for hardware and software problems.

Configure, install, and troubleshoot desktops, laptops, and peripherals.

Execute software installations, system upgrades, and patches.

Diagnose and resolve hardware and software issues promptly.

 

Network Management:

Assist in configuring, installing, and maintaining network equipment and infrastructure.

Troubleshoot wired and wireless network connectivity problems.

Monitor network performance, ensuring data security and integrity.

Collaborate with the network team to implement network enhancements.

 

Systems Administration:

Administer and uphold Windows and/or Linux server environments.

Manage user accounts, permissions, and group policies.

Perform regular system backups and plan for disaster recovery.

Monitor system performance, optimize resources, and ensure reliability.

 

PC Experience:

Maintain inventory of PC and server hardware.

Coordinate hardware repairs and replacements with vendors.

Assess and recommend hardware and software upgrades.

Document system configurations and troubleshooting procedures.

 

Customer Service:

Deliver exceptional customer service, ensuring positive user experiences.

Communicate technical information clearly to non-technical users.

Collaborate effectively with colleagues and cross-functional teams to resolve complex issues.

 

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

Proven track record in desktop support, network management, and systems administration.

Strong familiarity with Windows and/or Linux operating systems.

Knowledge of network protocols, routing, and security.

Proficiency in troubleshooting hardware and software problems.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.